FREQUENTLY ASKED QUESTIONS
Shipping & Delivery
How long does shipping take?
Orders are processed within 3–5 business days. Once your order ships, you'll receive a tracking number by email. Delivery times vary based on your shipping method and location.
Can I change my shipping address?
We can only update your shipping address before your shipping label has been created. Once a shipping label has been generated, we are unable to make any address changes.
My package says delivered, but I can't find it.
Please check with neighbors, household members, your leasing office, and around your delivery location. If you still cannot locate your package after 48 hours, contact the shipping carrier first, then reach out to us if you need additional assistance.
My tracking hasn't updated.
Tracking information may take 24–72 hoursto update after your package has been accepted by the shipping carrier.
Returns & Exchanges
Do you accept returns or exchanges?
No. All sales are final.Forest Street Co. does not accept returns or exchanges unless the item received is incorrect, damaged, or the error was caused by Forest Street Co.
What if I receive the wrong item?
If you receive an incorrect item due to an error by Forest Street Co., please contact us within48 hours of delivery at support@foreststreetco.com. Include your order number and clear photos of the item, packaging, and shipping label so we can review your claim.
Can I return my item if I change my mind?
No. We do not accept returns due to buyer's remorse, ordering the wrong item, ordering the wrong color, or ordering the wrong size. Please review your order carefully before completing your purchase.
What if I notice an issue with my bag after I’ve had it for a while?
We definitely want to know if there is an issue with your order! If your item arrives damaged, defective, or incorrect, please reach out to us as soon as possible so we can review the issue.
To be eligible for review, please contact us within 3 days of delivery at support@foreststreetco.com. The item must be unused and in its original condition and packaging, and we’ll need proof of purchase along with clear photos of the item and the issue.
Please note that requests submitted after 7 days of delivery may not be eligible for review, so we strongly encourage you to inspect your order when it arrives and contact us promptly if something doesn't look right.
If your claim is approved, Forest Street Co. may offer a replacement, store credit, or another resolution at our discretion.
We want to help—just please don't wait to let us know! 🤎
Products
Will sold-out bags be restocked?
Many of our collections are restocked, but limited-edition styles may not return. Join our email list to receive restock notifications.
Do colors look exactly like the photos?
We make every effort to display colors accurately. However, colors may vary slightly depending on your screen or device settings.
How do I care for my tote?
We recommend spot cleaning with mild soap and water. Do not machine wash or tumble dry.
How do I know which size is right for me?
Product dimensions and features are listed on each product page. We encourage customers to review all measurements before placing an order.
Customer Service
How long does it take to receive a response?
Our Customer Experience team responds within 1–2 business days. Response times may be extended during new releases, restocks, holidays, and promotional events.
How do I contact Forest Street Co.?
For all order, shipping, and product inquiries, please contact us at support@foreststreetco.com. To help us assist you efficiently, include your order number and a detailed description of your inquiry.
Do you offer collaborations or brand partnerships?
Yes. We welcome collaboration inquiries that align with the Forest Street Co. brand. Please email collabs@foreststreetco.com with your social media handles, audience demographics, engagement metrics, and partnership proposal. Due to the volume of requests we receive, only selected applicants will be contacted. Submitting a collaboration request does not guarantee a partnership.
Do you respond to messages on social media?
To ensure the fastest and most accurate assistance, all customer service inquiries must be submitted to support@foreststreetco.com. We are unable to provide order support through Instagram, Facebook, TikTok, or other social media platforms.
HAVE MORE QUESTIONS?
Fill out the form below and a member of our team will reach out to you withon 24-48 hours.